Last updated: 17th June 2026
Rackheath Vets is committed to protecting your privacy and handling your personal information in a clear and responsible way. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.
Who We Are
Rackheath Vets is the controller of your personal information for the purposes of data protection law.
Practice name: Rackheath Vets
Website: https://www.rackheathvets.co.uk/
Address: 1 Wendover Road, Rackheath Industrial Estate, Rackheath, NR13 6LH
Email: admin@rackheathvets.co.uk
Telephone: 01603 955 056
If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.
The Information We Collect
We may collect and use the following types of personal information:
- your name
- your email address
- your phone number
- your postal address
- details you provide through contact forms, registrations, bookings, or enquiries
- information about your pet where relevant to your enquiry or care
- website usage data, such as pages visited and how you use our website
- cookie and analytics data, where enabled
We only collect the information we need to provide our services, respond to enquiries, improve the website, and manage the practice effectively.
How We Collect Your Information
We may collect your information when you:
- contact us by phone, email, or website form
- register with the practice
- book an appointment
- ask us for advice or support
- use our website
- accept or manage cookie preferences on the site
How We Use Your Information
We may use your information to:
- respond to your enquiries
- register you as a client
- manage appointments and treatment
- contact you about your pet’s care
- keep internal records
- improve our website and services
- manage website security and performance
- meet legal, regulatory, or professional obligations
Lawful Bases for Processing
Depending on the reason for using your information, we may rely on one or more of the following lawful bases:
- Contract – where we need your information to provide veterinary services or manage your account with us
- Legal obligation – where we need to comply with legal or regulatory requirements
- Legitimate interests – where we use information in ways you would reasonably expect in order to run and improve the practice and website, provided your rights are not overridden
- Consent – where consent is required, such as for certain cookies or where you have actively chosen to receive particular communications
Pet and Clinical Information
Where relevant, we may collect and use information relating to your pet and associated client records so that we can provide appropriate veterinary care and manage treatment, prescriptions, referrals, and follow-up support.
Marketing Communications
If we send marketing communications, we will do so in line with applicable data protection and privacy laws. Where consent is required, we will ask for it. Where we rely on another lawful basis, we will provide a clear way to opt out.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site.
Some cookies are essential for the website to work. Others, such as analytics or performance cookies, may only be used where you have given permission.
For more information, please see our Cookie Policy. If you use a cookie banner or preference tool, your choices can be managed there.
Sharing Your Information
We may share your information where necessary with trusted third parties, such as:
- website hosting providers
- IT and website support providers
- analytics providers, where enabled
- payment or booking software providers
- professional advisers
- regulatory bodies, insurers, or legal authorities where required
- referral partners or other veterinary providers where relevant to your pet’s care
We only share information where it is necessary and appropriate to do so.
How Long We Keep Your Information
We will only keep your personal information for as long as it is needed for the purposes it was collected, including to meet legal, regulatory, tax, accounting, clinical, or professional record-keeping requirements.
Retention periods may vary depending on the type of information and the reason we hold it.
Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.
While no online system can ever be guaranteed completely secure, we work to protect the information we hold and limit access to those who need it.
Your Rights
Under data protection law, you may have rights including the right to:
- request access to your personal information
- ask for inaccurate information to be corrected
- ask for your information to be erased in certain circumstances
- ask us to restrict how we use your information in certain circumstances
- object to certain uses of your information
- withdraw consent where we rely on consent
- ask for the transfer of your information in certain circumstances
- complain to the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us using the details above.
Complaints
If you have concerns about how we use your personal information, we would appreciate the chance to resolve them first.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.
Third-Party Links
Our website may contain links to other websites. If you follow a link to another site, please note that it will have its own privacy policy and we are not responsible for how that site handles your information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal obligations. Any updates will be posted on this page and the latest version will always apply.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Rackheath Vets
1 Wendover Road
Rackheath Industrial Estate
Rackheath
NR13 6LH
Email: admin@rackheathvets.co.uk
Phone: 01603 955 056
Website: https://www.rackheathvets.co.uk/